Refund / Return Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase from this website, simply return it within 30 days for a prompt exchange, replacement or refund.

Subject to the exceptions, time periods and requirements indicated below, BBSS will accept for refund merchandise purchased at BBSS, within 30 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened. All returns are subject to a 20% handling and restocking fee.

In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise and must include proof of purchase will be required, a copy of the invoice/packing slip.

Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by BBSS in its sole discretion.

Refund will be given to original purchaser only.

Please read our "Returning Merchandise" instructions below about how to return merchandise to BBSS.

Non-Returnable Items

Brown Bottles are not returnable, so please select these items carefully.

Refused Orders

If you refuse your order when the carrier makes an attempt to deliver your package you will assume responsibility for the shipping charges in both directions from BBSS to your address and from your address back to us. You will also be responsible for any additional handling fees charged by the carrier and a 20% BBSS restocking fee. No Exceptions to this policy will be permitted.

Returning Merchandise

To return merchandise within 30 days, CALL (818) 678-9193, and request a Return Merchandise Authorization Number*. An exchange, replacement or refund cannot be issued unless you have a Return Authorization Number. To ensure prompt processing of your return, please follow the shipping instructions below carefully.

1. Securely repack the merchandise in the original shipping box or other packaging that will protect merchandise from damage during shipping.
2. In large, bold print, clearly mark the RETURN MERCHANDISE AUTHORIZATION NUMBER* on two outside panels of the box.
3. Send your package prepaid and insured to:
   

   
   Brown Bottle Superstore
   Attn: Returns Department
   RMA # _________________
   20810 Lassen Street
   Chatsworth, CA 91311

4. We recommend you ship via UPS, FEDEX or Priority Parcel Post Insured. Always retain your return shipping information and receipt for tracking purposes. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. BBSS Inc. will not be held responsible for packages lost or damaged during shipment back to BBSS. Return Authorization Expiration
5. Due to COVID-19 and the increased volume at USPS, delays may occur we highly recommend using UPS or FEDEX for your return.

A Return Merchandise Authorization Number is valid for 60 days from the date of issue. Please allow 2 to 4 weeks for exchanges or replacements. On credit card orders, please allow 2 billing cycles for a credit to appear on your statement for returned merchandise.

*IMPORTANT:

Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.

Timing of Refund

BBSS will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement. In some cases returns are processed within 5-10 days depending on payment method and bank.

Prepaid Shipping Return

Merchandise that has been determined to be eligible for replacement may be issued a return shipping label. If approved, BBSS will email you a return shipping label at our expense. You will still be required to box up the merchandise and drop off at an Authorized UPS Shipping Center.